Non existent customer service

I have been trying to reach customer service via all platforms for the past few days. For a simple payment link. I finally got a response yesterday from Ayanda who only told me about paying through easy pay. No reference provided no nothing cos I havnt gotten a reply since. You say u pride yourselves on customer service yet your staff are sleeping. Customer service starts internally, once you get that right you will be able to service your clients in the professional manner that you should. Treat the business as if it's yours and u will accomplish many things. No reply on email, WhatsApp numbers change every month and definitely no reply there, live chat is offline during business hours, no reply on Facebook either, not even a fone number that works. And you say u thrive on customer service? Really. Is this a ghost company