MW
Malory W
1 reviews | Active since Sept 2018
06 Apr 2024, 10:31
Non existent customer service!
I have been attempting to receive assistance for the past 2 days. I have tried email, I have sent numerous whatsapp text messages and to date I still have not received assistance! I have two line of which one line has no connection. Both accounts has been fully paid. I am disgusted with the non existent customer service.
Helpful (0)
Replies (7)0
Replies (7)
Fly.Cool's replyOfficial
06 Apr 2024, 12:40Good day Malory,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We are unable to locate your account. Please provide your serial number on the router starting with 48
We are unable to locate your account. Please provide your serial number on the router starting with 48
Fly.Cool's reply06 Apr 2024, 12:40
Official
Good day Malory,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We are unable to locate your account. Please provide your serial number on the router starting with 48
We are unable to locate your account. Please provide your serial number on the router starting with 48
MW
Malory W's updateReviewer Update
06 Apr 2024, 13:46***3B27360AB
MW
Malory W's update06 Apr 2024, 13:46
Reviewer Update
***3B27360AB
Fly.Cool's replyOfficial
06 Apr 2024, 14:20Please note. We just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ***6
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible.
We apologize for the inconvenience
Fly.Cool's reply06 Apr 2024, 14:20
Official
Please note. We just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ***6
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible.
We apologize for the inconvenience
MW
Malory W's updateReviewer Update
06 Apr 2024, 16:04Great thanks. How soon can I expect to have this issue resolved?
MW
Malory W's update06 Apr 2024, 16:04
Reviewer Update
Great thanks. How soon can I expect to have this issue resolved?
Fly.Cool's replyOfficial
06 Apr 2024, 16:55Vuma will try to fix it remotely if they cant a technician will come out to fix it. ETA is 72 hours but they will do their utmost to get it sorted before then.
Fly.Cool's reply06 Apr 2024, 16:55
Official
Vuma will try to fix it remotely if they cant a technician will come out to fix it. ETA is 72 hours but they will do their utmost to get it sorted before then.
MW
Malory W's updateReviewer Update
07 Apr 2024, 05:09Please update me on the status as I am still without internet.
MW
Malory W's update07 Apr 2024, 05:09
Reviewer Update
Please update me on the status as I am still without internet.
MW
Malory W's updateReviewer Update
08 Apr 2024, 09:10Please update me on the status of this issue. I have now been without internet since Thursday, 4th April.
MW
Malory W's update08 Apr 2024, 09:10
Reviewer Update
Please update me on the status of this issue. I have now been without internet since Thursday, 4th April.