1 reviews | Active since Jun 2025
No WiFi connection for weeks- bad service
Good day, I need help, I logged a call with fly.cool it's been a second week now my query is not resolved, I send email and WhatsApp almost every day but still I don't have internet access my router has only 1 green light on.
This is the message I received last week Saturday 31 April 2025
We’ve identified a fibre fault causing the LOS light to flash, and we’ve logged a ticket with Vuma (reference number: ***9). The relevant department will investigate and attempt to resolve the issue remotely, and if needed, a technician will be assigned to visit your home. Please note that the turnaround time is between 24 to 72 hours. We apologize for any inconvenience and appreciate your patience.
It's not the first time I encounter a problem with Fly.cool I've never been happy or satisfied with their service, they do not have a direct number you can call, you either need to send an email or WhatsApp to them which they take over 4 days to respond, and still tell you, that you have to wait for 72 hrs for the technician.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
We have refreshed and provisioned your line, please switch your router off for 15-20 minutes and then reboot it which should resolve the problem and allow you to resume using the internet.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
We have refreshed and provisioned your line, please switch your router off for 15-20 minutes and then reboot it which should resolve the problem and allow you to resume using the internet.
Kindly note that we have escalated your matter to Vuma your ticket number is ***5
Kindly note that we have escalated your matter to Vuma your ticket number is ***5
Seeing that no one is capable of assisting me, kindly close my fly.cool account immediately and refund me back for the service I have paid and did not get serviced.
I do not need your service anymore.
Seeing that no one is capable of assisting me, kindly close my fly.cool account immediately and refund me back for the service I have paid and did not get serviced.
I do not need your service anymore.