LM
Lindiwe M
1 reviews | Active since Jan 2016
25 Feb 2025, 11:53
NO RESPONSE ON ALL THEIR COMMUNICATION TOOLS
I had not paid my monthly subscription for the month of Feb, it was disconnected. Today I paid and it is not working. There is no network. I have tried making contact on WhatsApp no respond I keep chatting to the AI which is no use, I tried using Facebook they take an hour to respond to each question. I have went in to my profile Fly.cool to log a complain still there is no respond. There is not even a number where you can get in contact with them. BAD BAD SERVICE.
Helpful (0)
Replies (5)0
Replies (5)
Fly.Cool's replyOfficial
25 Feb 2025, 13:45Good day Lindiwe
Thank you for your Feedback !
Please note that we can see that you have been struggling to access your internet and we truly apologize for the inconvenience .We have escalated this issue to our technical team to speed up the process and fix the issue .Here is your ticket number ; ISP- ***3Please Accept our deepest apologies for such an inconvenience.
Thank you for your Feedback !
Please note that we can see that you have been struggling to access your internet and we truly apologize for the inconvenience .We have escalated this issue to our technical team to speed up the process and fix the issue .Here is your ticket number ; ISP- ***3Please Accept our deepest apologies for such an inconvenience.
Fly.Cool's reply25 Feb 2025, 13:45
Official
Good day Lindiwe
Thank you for your Feedback !
Please note that we can see that you have been struggling to access your internet and we truly apologize for the inconvenience .We have escalated this issue to our technical team to speed up the process and fix the issue .Here is your ticket number ; ISP- ***3Please Accept our deepest apologies for such an inconvenience.
Thank you for your Feedback !
Please note that we can see that you have been struggling to access your internet and we truly apologize for the inconvenience .We have escalated this issue to our technical team to speed up the process and fix the issue .Here is your ticket number ; ISP- ***3Please Accept our deepest apologies for such an inconvenience.
LM
Lindiwe M's updateReviewer Update
26 Feb 2025, 08:50Good day, please give feedback on the above. No communication has been made except for reply yesterday with ticket number. It is the second day without internet access, meaning I'm losing these days???
LM
Lindiwe M's update26 Feb 2025, 08:50
Reviewer Update
Good day, please give feedback on the above. No communication has been made except for reply yesterday with ticket number. It is the second day without internet access, meaning I'm losing these days???
Fly.Cool's replyOfficial
26 Feb 2025, 17:16Good day Lindiwe,
Please see feedback below:
3.2. Open - Maintenance Issue - Pending Tech Arrival
Technicians will be in contact with you soon.
Please see feedback below:
3.2. Open - Maintenance Issue - Pending Tech Arrival
Technicians will be in contact with you soon.
Fly.Cool's reply26 Feb 2025, 17:16
Official
Good day Lindiwe,
Please see feedback below:
3.2. Open - Maintenance Issue - Pending Tech Arrival
Technicians will be in contact with you soon.
Please see feedback below:
3.2. Open - Maintenance Issue - Pending Tech Arrival
Technicians will be in contact with you soon.
LM
Lindiwe M's updateReviewer Update
27 Feb 2025, 12:16Can I have feedback on the above. 3rd day without internet connection you keep on saying you going to send your technical team to resolve the issue. No one has communicated anything. THIS IS FUSTRATING, IM REALLY ANNOYED CAUSE THIS IS TAKING FROM MY POCKET NOW I HAVE TO BUY DATA NOW. PLEASE RESOLVE THIS ISSUE
LM
Lindiwe M's update27 Feb 2025, 12:16
Reviewer Update
Can I have feedback on the above. 3rd day without internet connection you keep on saying you going to send your technical team to resolve the issue. No one has communicated anything. THIS IS FUSTRATING, IM REALLY ANNOYED CAUSE THIS IS TAKING FROM MY POCKET NOW I HAVE TO BUY DATA NOW. PLEASE RESOLVE THIS ISSUE
Fly.Cool's replyOfficial
27 Feb 2025, 18:56Good Evening Lindiwe,
Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Fly.Cool's reply27 Feb 2025, 18:56
Official
Good Evening Lindiwe,
Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session