TL
Tshwetso L
1 reviews | Active since May 2021
19 Aug 2024, 17:16
No Response Chat
Whatever you do! Do not sign up with this ISP, their fault addressing is very very bad, they do not respond to their WhatsApp line and guess what? they have no call centre so good luck getting assistance, never doing business with them ever again, when my contract ends i am getting a new ISP
when you also get transferred to a live agent, they also don't even hear you out, they just close your call and give you a reference number, WHICH YOU CAN'T EVEN COPY SINCE IT IS BLOCKED BY THE RATING PROMPT.
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Fly.Cool's replyOfficial
20 Aug 2024, 08:18Good day Tshwetso
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Please be advised that the matter has been escalated to the relevant team in order to get your query resolved. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Please be advised that the matter has been escalated to the relevant team in order to get your query resolved. Once again please do accept our apology and please give us time to resolve the query
Best regards,
Fly.Cool's reply20 Aug 2024, 08:18
Official
Good day Tshwetso
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Please be advised that the matter has been escalated to the relevant team in order to get your query resolved. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Please be advised that the matter has been escalated to the relevant team in order to get your query resolved. Once again please do accept our apology and please give us time to resolve the query
Best regards,