RP
Rodger P
1 reviews | Active since Sept 2022
19 May 2025, 13:34
No Internet/extremely slow for more than a week
Good day . My internet has been slow to the point of not even able to open Gmail or any streaming apps for the past week ,for most of the day time and only gets decent speed after 23h30 at night , this has been ongoing for a week now , Appreciated if you can fix this as I have been a loyal customer for more than two years now
Helpful (0)
Replies (4)0
Replies (4)RP
Rodger P's updateReviewer Update
19 May 2025, 13:56thinking of cancelling now as how can I
be paying for a service that do not assist their customers with resolving internet issues
be paying for a service that do not assist their customers with resolving internet issues
RP
Rodger P's update19 May 2025, 13:56
Reviewer Update
thinking of cancelling now as how can I
be paying for a service that do not assist their customers with resolving internet issues
be paying for a service that do not assist their customers with resolving internet issues
Fly.Cool's replyOfficial
19 May 2025, 14:20Good day Rodger
Thank you for your Feedback!
Please note that your area is currently active. Kindly switch off your router and switch it back on for 20 minutes. If you are still experiencing the same problem. Please update us so that we can escalate this issue to our technical.
Thank you for your Feedback!
Please note that your area is currently active. Kindly switch off your router and switch it back on for 20 minutes. If you are still experiencing the same problem. Please update us so that we can escalate this issue to our technical.
Fly.Cool's reply19 May 2025, 14:20
Official
Good day Rodger
Thank you for your Feedback!
Please note that your area is currently active. Kindly switch off your router and switch it back on for 20 minutes. If you are still experiencing the same problem. Please update us so that we can escalate this issue to our technical.
Thank you for your Feedback!
Please note that your area is currently active. Kindly switch off your router and switch it back on for 20 minutes. If you are still experiencing the same problem. Please update us so that we can escalate this issue to our technical.
RP
Rodger P's updateReviewer Update
19 May 2025, 14:24I am still getting the same issue , been switching off router and back on again after 20 minutes . 30 minutes /a hour for the past week and still not getting any faster internet
RP
Rodger P's update19 May 2025, 14:24
Reviewer Update
I am still getting the same issue , been switching off router and back on again after 20 minutes . 30 minutes /a hour for the past week and still not getting any faster internet
Fly.Cool's replyOfficial
19 May 2025, 15:11Noted Rodger. We have succussfully alerted our maintainance partner for further assistance.
Ticket ID - ***3
We apologies for this inconvenience
Ticket ID - ***3
We apologies for this inconvenience
Fly.Cool's reply19 May 2025, 15:11
Official
Noted Rodger. We have succussfully alerted our maintainance partner for further assistance.
Ticket ID - ***3
We apologies for this inconvenience
Ticket ID - ***3
We apologies for this inconvenience