J(K
James (Junaid) Keraan
1 reviews | Active since Mar 2021
20 Sept 2024, 15:34
No internet for 8 days
My internet has been down for 8 days. I reported the issue a week ago that there is no internet. Your WhatsApp Team ignored me Friday night and only rep**** the next day.
Your live team on your website also ignored me and rep**** the next day.
I was told my interent will be fixed within 3 working days. It's been 8 days. My wife gave birth recently and has sick 2 years old, how does she keep the 2 year old occupied with no interent while seeing to a baby at the same time.
I keep getting the same issues and respobses. my.
I need hell and assistance ASAP
Helpful (0)
Replies (4)0
Replies (4)
Fly.Cool's replyOfficial
20 Sept 2024, 19:15Good evening James (Junaid),
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
When I check the ref number ***7 it is being attended to, we would like to apologize for any inconvenience caused. I have done a follow up and marked it with high importance
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
When I check the ref number ***7 it is being attended to, we would like to apologize for any inconvenience caused. I have done a follow up and marked it with high importance
Fly.Cool's reply20 Sept 2024, 19:15
Official
Good evening James (Junaid),
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
When I check the ref number ***7 it is being attended to, we would like to apologize for any inconvenience caused. I have done a follow up and marked it with high importance
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
When I check the ref number ***7 it is being attended to, we would like to apologize for any inconvenience caused. I have done a follow up and marked it with high importance
J(K
James (Junaid) Keraan's updateReviewer Update
21 Sept 2024, 09:10Thank you for your response, I appreciate that you took the time to look into it and escalate it.
I hope you understand why I feel so disheartened as I am always been told the matter has been escalated so many times but nothing has been resolved. I have also made a complaint towards vuma as well.
I honestly understood you are just doing your job, so I will not bite your head off, I only complaining about the the company you work for and to vuma.
I actually would like for the amount of time, poor service of going back and forth, inconvenience and no internet for nearly half a month, to be not charged for September and October at all.
I hope you understand why I feel so disheartened as I am always been told the matter has been escalated so many times but nothing has been resolved. I have also made a complaint towards vuma as well.
I honestly understood you are just doing your job, so I will not bite your head off, I only complaining about the the company you work for and to vuma.
I actually would like for the amount of time, poor service of going back and forth, inconvenience and no internet for nearly half a month, to be not charged for September and October at all.
J(K
James (Junaid) Keraan's update21 Sept 2024, 09:10
Reviewer Update
Thank you for your response, I appreciate that you took the time to look into it and escalate it.
I hope you understand why I feel so disheartened as I am always been told the matter has been escalated so many times but nothing has been resolved. I have also made a complaint towards vuma as well.
I honestly understood you are just doing your job, so I will not bite your head off, I only complaining about the the company you work for and to vuma.
I actually would like for the amount of time, poor service of going back and forth, inconvenience and no internet for nearly half a month, to be not charged for September and October at all.
I hope you understand why I feel so disheartened as I am always been told the matter has been escalated so many times but nothing has been resolved. I have also made a complaint towards vuma as well.
I honestly understood you are just doing your job, so I will not bite your head off, I only complaining about the the company you work for and to vuma.
I actually would like for the amount of time, poor service of going back and forth, inconvenience and no internet for nearly half a month, to be not charged for September and October at all.
J(K
James (Junaid) Keraan's updateReviewer Update
23 Sept 2024, 10:14Good day, I still have no internet. My neighbors for are supp**** by their own isp via vuma still have internet.
Why is it that my house is singled out with no internet. Why am I not being told what the problem is, from 13 October 2024 I have had no internet, today 23 October 2024. That is 11 days in total.
I want to know what is the problem that is causing me to not have internet, over 72 hours have passed to resolve the matter so this needs to be fixed by today, not tomorrow, not next week, not next month, this needs to be fixed by today before end of business day.
I want compensation for the poor delivery of service, not resolving this within a service level agreement of 72 hours.
I look forward to your quick response
Why is it that my house is singled out with no internet. Why am I not being told what the problem is, from 13 October 2024 I have had no internet, today 23 October 2024. That is 11 days in total.
I want to know what is the problem that is causing me to not have internet, over 72 hours have passed to resolve the matter so this needs to be fixed by today, not tomorrow, not next week, not next month, this needs to be fixed by today before end of business day.
I want compensation for the poor delivery of service, not resolving this within a service level agreement of 72 hours.
I look forward to your quick response
J(K
James (Junaid) Keraan's update23 Sept 2024, 10:14
Reviewer Update
Good day, I still have no internet. My neighbors for are supp**** by their own isp via vuma still have internet.
Why is it that my house is singled out with no internet. Why am I not being told what the problem is, from 13 October 2024 I have had no internet, today 23 October 2024. That is 11 days in total.
I want to know what is the problem that is causing me to not have internet, over 72 hours have passed to resolve the matter so this needs to be fixed by today, not tomorrow, not next week, not next month, this needs to be fixed by today before end of business day.
I want compensation for the poor delivery of service, not resolving this within a service level agreement of 72 hours.
I look forward to your quick response
Why is it that my house is singled out with no internet. Why am I not being told what the problem is, from 13 October 2024 I have had no internet, today 23 October 2024. That is 11 days in total.
I want to know what is the problem that is causing me to not have internet, over 72 hours have passed to resolve the matter so this needs to be fixed by today, not tomorrow, not next week, not next month, this needs to be fixed by today before end of business day.
I want compensation for the poor delivery of service, not resolving this within a service level agreement of 72 hours.
I look forward to your quick response
J(K
James (Junaid) Keraan's updateReviewer Update
25 Sept 2024, 11:3813 days of no internet
J(K
James (Junaid) Keraan's update25 Sept 2024, 11:38
Reviewer Update
13 days of no internet