tP
tlaleng P
1 reviews | Active since Oct 2016
16 Jan 2025, 10:24
No internet for 3 days
Fly cool is my current ISP for vuma and for the last 3 days I have not had any internet at all and their WhatsApp is the worst. I honestly regret leaving my previous ISP for fly cool as they are so unprofessional and unreachable.
Their service is so poor and they never ever respond on WhatsApp , it’s really frustrating as I’m working from home and I’ve missed 3 days of work because of their bad service. I would never recommend fly.cool to anyone as they don’t have good customer service.
Helpful (0)
Replies (4)0
Replies (4)tP
tlaleng P's updateReviewer Update
17 Jan 2025, 09:09It’s day 4 still no help from fly cool, they don’t respond to email and WhatsApp. All you get is just robot replies on WhatsApp and no live agent to assist. I’m so frustrated as I have paid my wifi but can’t use the internet at all . This is the worst ISP I had to deal with for the last 3 years that I’ve been with Vuma.
tP
tlaleng P's update17 Jan 2025, 09:09
Reviewer Update
It’s day 4 still no help from fly cool, they don’t respond to email and WhatsApp. All you get is just robot replies on WhatsApp and no live agent to assist. I’m so frustrated as I have paid my wifi but can’t use the internet at all . This is the worst ISP I had to deal with for the last 3 years that I’ve been with Vuma.
Fly.Cool's replyOfficial
17 Jan 2025, 10:53Good Morning Tlaleng
Thank you for your feedback !
Please note that your area is currently active. Kindly switch off your router and switch it back on for 20 minutes. If you are still experiencing the same problem. Please update us so that we can escalate this issue to our technical. Please Accept our deepest apologies for such an inconvenience.
Thank you for your feedback !
Please note that your area is currently active. Kindly switch off your router and switch it back on for 20 minutes. If you are still experiencing the same problem. Please update us so that we can escalate this issue to our technical. Please Accept our deepest apologies for such an inconvenience.
Fly.Cool's reply17 Jan 2025, 10:53
Official
Good Morning Tlaleng
Thank you for your feedback !
Please note that your area is currently active. Kindly switch off your router and switch it back on for 20 minutes. If you are still experiencing the same problem. Please update us so that we can escalate this issue to our technical. Please Accept our deepest apologies for such an inconvenience.
Thank you for your feedback !
Please note that your area is currently active. Kindly switch off your router and switch it back on for 20 minutes. If you are still experiencing the same problem. Please update us so that we can escalate this issue to our technical. Please Accept our deepest apologies for such an inconvenience.
tP
tlaleng P's updateReviewer Update
17 Jan 2025, 11:00I have been doing that for the whole week and I still don’t have internet connection. Your agents are not responding to my messages on WhatsApp I’ve been asking for assistance but no one is helping. I’m furious because I paid but why am I not getting the service I’ve paid for
tP
tlaleng P's update17 Jan 2025, 11:00
Reviewer Update
I have been doing that for the whole week and I still don’t have internet connection. Your agents are not responding to my messages on WhatsApp I’ve been asking for assistance but no one is helping. I’m furious because I paid but why am I not getting the service I’ve paid for
tP
tlaleng P's updateReviewer Update
17 Jan 2025, 11:00I’ve been sending emails the whole week
tP
tlaleng P's update17 Jan 2025, 11:00
Reviewer Update
I’ve been sending emails the whole week