MM
Mongezi M
1 reviews | Active since Dec 2022
01 Dec 2022, 11:09
No internet and No customer support
My internet connection stopped working about 24 hours ago and I have been trying to call the customer care line, but it never goes through. I tried using the live chat and the people there just read the messages and never respond. The service I have received is beyond terrible and I wouldn't advice anyone to sign up with fly.cool. Their wifi quality is good when it works but customer care and communication is very important and if it's terrible no matter how good the services offered by the company are, it's just best to stay away from them.
Helpful (0)
Replies (2)0
Replies (2)
Fly.Cool's replyOfficial
01 Dec 2022, 12:30Good Day Mongezi
Thank you for your feedback.
I’m so sorry that our support did not live up to your expectations when you reached out to us. It’s never our intention to leave questions unanswered or issues unresolved, and I apologise that you’ve had a negative experience with our team. I would love to make this right for you. I can see that a ticket to provision your router was logged yesterday by one of our agents, our maintenance team will resolve the issue at your earliest convenience. I have asked for urgency on the issue and that the process for a resolution be expeditated.
Below is your ticket number for ease of reference:
ISP-984265
Thank you for your feedback.
I’m so sorry that our support did not live up to your expectations when you reached out to us. It’s never our intention to leave questions unanswered or issues unresolved, and I apologise that you’ve had a negative experience with our team. I would love to make this right for you. I can see that a ticket to provision your router was logged yesterday by one of our agents, our maintenance team will resolve the issue at your earliest convenience. I have asked for urgency on the issue and that the process for a resolution be expeditated.
Below is your ticket number for ease of reference:
ISP-984265
Fly.Cool's reply01 Dec 2022, 12:30
Official
Good Day Mongezi
Thank you for your feedback.
I’m so sorry that our support did not live up to your expectations when you reached out to us. It’s never our intention to leave questions unanswered or issues unresolved, and I apologise that you’ve had a negative experience with our team. I would love to make this right for you. I can see that a ticket to provision your router was logged yesterday by one of our agents, our maintenance team will resolve the issue at your earliest convenience. I have asked for urgency on the issue and that the process for a resolution be expeditated.
Below is your ticket number for ease of reference:
ISP-984265
Thank you for your feedback.
I’m so sorry that our support did not live up to your expectations when you reached out to us. It’s never our intention to leave questions unanswered or issues unresolved, and I apologise that you’ve had a negative experience with our team. I would love to make this right for you. I can see that a ticket to provision your router was logged yesterday by one of our agents, our maintenance team will resolve the issue at your earliest convenience. I have asked for urgency on the issue and that the process for a resolution be expeditated.
Below is your ticket number for ease of reference:
ISP-984265
MM
Mongezi M's updateReviewer Update
06 Dec 2022, 11:35My problem was resolved soon after your response. Please communicate with your customers when you have problems and inform us that you have a problem either by email or sms because you have our addresses and contact details. And please make your live chat more helpful and informative. I spoke to three agents and I still didn't know if the problem was with my router or your network.
MM
Mongezi M's update06 Dec 2022, 11:35
Reviewer Update
My problem was resolved soon after your response. Please communicate with your customers when you have problems and inform us that you have a problem either by email or sms because you have our addresses and contact details. And please make your live chat more helpful and informative. I spoke to three agents and I still didn't know if the problem was with my router or your network.