No internet

We’ve had a great 1 year experience with fly cool , until this week where we experienced the worst connection with poor assistance from the SP as well. After the useless Zoe bit of WhatsApp they say referred to live agent who will text the next day, they will call only 1 attempt and if you couldn’t answer forget about being helped. Email they respond after a day and nothing is changing even after to have switched off and on for 10min, 15min or even 20min nothing. We working from home and cannot win with them. Highly disappointed and feel like changing them already because a full week of reporting the same thing