PN
Phumla N
1 reviews | Active since Mar 2023
08 Mar 2023, 11:43
No internet
The service at Flycool is the worst. I have been having issues with my WiFi it says connected but no internet access yet it’s paid. I have tried all their communication platforms with no Joy. No reply on WhatsApp and *** it’s been 3 days no with no help no internet access and paying for service I am not using I am on the verge of cancelling with this ISP!!
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Replies (2)
Fly.Cool's replyOfficial
08 Mar 2023, 12:36Good day Phumla!
Thank you for the feedback!
We do apologize for the inconvenience you are experiencing; our customer service interaction platforms are currently congested hence there has been a delay in getting a response to you.
We have checked your account and there is a ticket that was logged with regards to you loss of connection, the VUMA technical support team will assist and get this issue resolved.
Thank you for the feedback!
We do apologize for the inconvenience you are experiencing; our customer service interaction platforms are currently congested hence there has been a delay in getting a response to you.
We have checked your account and there is a ticket that was logged with regards to you loss of connection, the VUMA technical support team will assist and get this issue resolved.
Fly.Cool's reply08 Mar 2023, 12:36
Official
Good day Phumla!
Thank you for the feedback!
We do apologize for the inconvenience you are experiencing; our customer service interaction platforms are currently congested hence there has been a delay in getting a response to you.
We have checked your account and there is a ticket that was logged with regards to you loss of connection, the VUMA technical support team will assist and get this issue resolved.
Thank you for the feedback!
We do apologize for the inconvenience you are experiencing; our customer service interaction platforms are currently congested hence there has been a delay in getting a response to you.
We have checked your account and there is a ticket that was logged with regards to you loss of connection, the VUMA technical support team will assist and get this issue resolved.
PN
Phumla N's updateReviewer Update
08 Mar 2023, 12:41When will that take it’s been 3 days with no internet connection
PN
Phumla N's update08 Mar 2023, 12:41
Reviewer Update
When will that take it’s been 3 days with no internet connection