RS
Rearabetsoe S
1 reviews | Active since Jan 2025
16 Jan 2025, 15:49
No feedback progress from Flycool
I bought a Flycool R389 voucher at pep cell . Followed the process by texting the WhatsApp number ”Zoe”. Zoe asked me to book an appointment for an agent to call back and schedule a date for installation. According to the receipt I received, it stated that it’ll take within 3 days to schedule installation. Today is day 5 and there’s no progress, my receipt is fading off and I’m being inconvenienced. I honestly need help with this issue
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Replies (5)
Fly.Cool's replyOfficial
17 Jan 2025, 10:32Good Morning Rearabetsoe
Thank you for your Feedback !
Please provide us with your fully detailed address for further assistance as we cannot locate your account with the provided details.
Thank you for your Feedback !
Please provide us with your fully detailed address for further assistance as we cannot locate your account with the provided details.
Fly.Cool's reply17 Jan 2025, 10:32
Official
Good Morning Rearabetsoe
Thank you for your Feedback !
Please provide us with your fully detailed address for further assistance as we cannot locate your account with the provided details.
Thank you for your Feedback !
Please provide us with your fully detailed address for further assistance as we cannot locate your account with the provided details.
RS
Rearabetsoe S's updateReviewer Update
17 Jan 2025, 11:091302 Monnatlala Street Molapo
RS
Rearabetsoe S's update17 Jan 2025, 11:09
Reviewer Update
1302 Monnatlala Street Molapo
RS
Rearabetsoe S's updateReviewer Update
17 Jan 2025, 11:09Postal code 1818
RS
Rearabetsoe S's update17 Jan 2025, 11:09
Reviewer Update
Postal code 1818
RS
Rearabetsoe S's updateReviewer Update
17 Jan 2025, 16:01I just received an email stating that I need to pay R389?
I’m confused.
As I stated , I bought a voucher at pep cell for the first time worth R389
The receipt mentioned that I need to redeem the voucher by texting Zoe or having a live chat on the fly.cool website.
Both of these options failed . I then sent an email to Flycool of my details as well as the proof of payment “voucher “ and still I haven’t received a call regarding scheduling an installation date .
Who do I contact ? When I don’t receive proper communication . I’ve been strying being my address via email and texting Zoe a thousand times and I’m not receiving any progress. I’m honestly not okay with this !! It’s close to a week and my receipt is fading off ! If you guys are failing can I just have my refund
I’m confused.
As I stated , I bought a voucher at pep cell for the first time worth R389
The receipt mentioned that I need to redeem the voucher by texting Zoe or having a live chat on the fly.cool website.
Both of these options failed . I then sent an email to Flycool of my details as well as the proof of payment “voucher “ and still I haven’t received a call regarding scheduling an installation date .
Who do I contact ? When I don’t receive proper communication . I’ve been strying being my address via email and texting Zoe a thousand times and I’m not receiving any progress. I’m honestly not okay with this !! It’s close to a week and my receipt is fading off ! If you guys are failing can I just have my refund
RS
Rearabetsoe S's update17 Jan 2025, 16:01
Reviewer Update
I just received an email stating that I need to pay R389?
I’m confused.
As I stated , I bought a voucher at pep cell for the first time worth R389
The receipt mentioned that I need to redeem the voucher by texting Zoe or having a live chat on the fly.cool website.
Both of these options failed . I then sent an email to Flycool of my details as well as the proof of payment “voucher “ and still I haven’t received a call regarding scheduling an installation date .
Who do I contact ? When I don’t receive proper communication . I’ve been strying being my address via email and texting Zoe a thousand times and I’m not receiving any progress. I’m honestly not okay with this !! It’s close to a week and my receipt is fading off ! If you guys are failing can I just have my refund
I’m confused.
As I stated , I bought a voucher at pep cell for the first time worth R389
The receipt mentioned that I need to redeem the voucher by texting Zoe or having a live chat on the fly.cool website.
Both of these options failed . I then sent an email to Flycool of my details as well as the proof of payment “voucher “ and still I haven’t received a call regarding scheduling an installation date .
Who do I contact ? When I don’t receive proper communication . I’ve been strying being my address via email and texting Zoe a thousand times and I’m not receiving any progress. I’m honestly not okay with this !! It’s close to a week and my receipt is fading off ! If you guys are failing can I just have my refund
RS
Rearabetsoe S's updateReviewer Update
24 Jan 2025, 10:45Good day it’s now more than a week. And I still haven’t received my response. I haven’t received any call for installation procedures and I’m getting affected with school since I have to study online, due to your delay and not even trying to explain what’s going on nor send updates to keep me motivated and hopeful. I’m unhappy. And now I have to make means to come to your office to get what I purchased or my refund , honestly this is so unfair!
RS
Rearabetsoe S's update24 Jan 2025, 10:45
Reviewer Update
Good day it’s now more than a week. And I still haven’t received my response. I haven’t received any call for installation procedures and I’m getting affected with school since I have to study online, due to your delay and not even trying to explain what’s going on nor send updates to keep me motivated and hopeful. I’m unhappy. And now I have to make means to come to your office to get what I purchased or my refund , honestly this is so unfair!