PS
Phelokazi S
1 reviews | Active since Aug 2024
02 Jul 2025, 14:37
No communication from them
The only way to get their services is when you write a bad review on here (hellopeter) I have sent emails asking to get assisted on getting installation done on a new address, they don’t respond. There’s no any other contact number that one can get a quick respond, I’ve paid for my services but I’m not getting helped whatsoever, this is the third time I filed a complaint against them hoping they do better but nothing doesn’t seem to change
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Replies (3)0
Replies (3)
Fly.Cool's replyOfficial
02 Jul 2025, 15:26Good Afternoon Phelokazi
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Best regards,
Fly.Cool's reply02 Jul 2025, 15:26
Official
Good Afternoon Phelokazi
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Best regards,
PS
Phelokazi S's updateReviewer Update
02 Jul 2025, 17:58So what is the way forward to this??? When can I get feedback/the installation company to come sort this out?
PS
Phelokazi S's update02 Jul 2025, 17:58
Reviewer Update
So what is the way forward to this??? When can I get feedback/the installation company to come sort this out?
Fly.Cool's replyOfficial
02 Jul 2025, 21:57lease note that we can see that you have been struggling to access your internet and we truly apologize for the inconvenience .We have escalated this issue to our technical team to speed up the process and fix the issue .Here is your ticket number ; ISP- ***8Please Accept our deepest apologies for such an inconvenience.
Best regards,
Fly.Cool's reply02 Jul 2025, 21:57
Official
lease note that we can see that you have been struggling to access your internet and we truly apologize for the inconvenience .We have escalated this issue to our technical team to speed up the process and fix the issue .Here is your ticket number ; ISP- ***8Please Accept our deepest apologies for such an inconvenience.
Best regards,