SM
Shalom M
1 reviews | Active since Jun 2024
19 Jun 2024, 14:56
Network disconnected for over 2 weeks
Wifi disconnected even after making payment on the 4th of June 2024. I have shared my proof of payment with different consultants who failed to assist but kept on giving me reference numbers. My issue has not been resolved in over 2 weeks and no one is helping but they just keep saying the matter is escalated and never give feedback even after their turnaround time has expired.
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Replies (2)
Fly.Cool's replyOfficial
20 Jun 2024, 08:09Hello Shalom ! Thank you for reaching out.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Kindly note we have sent follow up email and we are awaiting feedback we will provide feedback once received.
We apologize for the inconvenience.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Kindly note we have sent follow up email and we are awaiting feedback we will provide feedback once received.
We apologize for the inconvenience.
Best regards,
Fly.Cool's reply20 Jun 2024, 08:09
Official
Hello Shalom ! Thank you for reaching out.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Kindly note we have sent follow up email and we are awaiting feedback we will provide feedback once received.
We apologize for the inconvenience.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Kindly note we have sent follow up email and we are awaiting feedback we will provide feedback once received.
We apologize for the inconvenience.
Best regards,
SM
Shalom M's updateReviewer Update
21 Jun 2024, 13:17May you please restore my network connection as it’s been down since the 4th of June. Alternatively please assist with a refund so I can move over to a different service provider.
I feel the matter has been long overdue and please respond with the quickest alternative that you can provide as I have escalated the matter more times than I can tolerate.
I am no longer interested in matters being escalated as they don’t yield any results. Please provide the connection or give me my full refund thanks
I feel the matter has been long overdue and please respond with the quickest alternative that you can provide as I have escalated the matter more times than I can tolerate.
I am no longer interested in matters being escalated as they don’t yield any results. Please provide the connection or give me my full refund thanks
SM
Shalom M's update21 Jun 2024, 13:17
Reviewer Update
May you please restore my network connection as it’s been down since the 4th of June. Alternatively please assist with a refund so I can move over to a different service provider.
I feel the matter has been long overdue and please respond with the quickest alternative that you can provide as I have escalated the matter more times than I can tolerate.
I am no longer interested in matters being escalated as they don’t yield any results. Please provide the connection or give me my full refund thanks
I feel the matter has been long overdue and please respond with the quickest alternative that you can provide as I have escalated the matter more times than I can tolerate.
I am no longer interested in matters being escalated as they don’t yield any results. Please provide the connection or give me my full refund thanks