AR
Albert R
1 reviews | Active since Dec 2024
11 Dec 2024, 12:43
Network
Why should we as the customers suffer without any help from flycool, my network is been about and I can’t get hold anyone to help.
Helpful (0)
Replies (3)0
Replies (3)
Fly.Cool's replyOfficial
11 Dec 2024, 14:42Good Afternoon Albert
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please be advised that the matter has been escalated to Vuma. Your ticket number is ***2. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please be advised that the matter has been escalated to Vuma. Your ticket number is ***2. Once again please do accept our apology and please give us time to resolve the query
Fly.Cool's reply11 Dec 2024, 14:42
Official
Good Afternoon Albert
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please be advised that the matter has been escalated to Vuma. Your ticket number is ***2. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please be advised that the matter has been escalated to Vuma. Your ticket number is ***2. Once again please do accept our apology and please give us time to resolve the query
AR
Albert R's updateReviewer Update
11 Dec 2024, 16:34Why can’t we talk to anyone? You expect us to speak to a machine and not we are not getting any solutions. Ya really need to improve because this is frustrating.
AR
Albert R's update11 Dec 2024, 16:34
Reviewer Update
Why can’t we talk to anyone? You expect us to speak to a machine and not we are not getting any solutions. Ya really need to improve because this is frustrating.
Fly.Cool's replyOfficial
12 Dec 2024, 07:29Good day Albert,
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Fly.Cool's reply12 Dec 2024, 07:29
Official
Good day Albert,
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days