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ayanda N
1 reviews | Active since Apr 2011
19 Jun 2024, 11:40
Need credit for days without WIFI
Our WIFI installed by Vumatel for which Fly.cool is the service provider lost connectivity on the 4th of June until our connection was restored on the 15th of June after much frustration and may calls and whatsapp messages being sent back and forth. I have been sending whatsapp messages to Fly.cools number regarding credit for the 11 days we were without Wifi and I keep getting generic replies unrelated to my query. I am really unhappy with their service so far and I do not think I should be charged for the days when we were without WIFI as we had already paid and spent alot of money on data.
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Fly.Cool's replyOfficial
19 Jun 2024, 15:48Hello Ayanda ! Thank you for reaching out.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Kindly note we escalated your query to our support team.
To look at the query and find a resolution.
You will be advised accordingly.
We apologize for the inconvenience.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Kindly note we escalated your query to our support team.
To look at the query and find a resolution.
You will be advised accordingly.
We apologize for the inconvenience.
Fly.Cool's reply19 Jun 2024, 15:48
Official
Hello Ayanda ! Thank you for reaching out.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Kindly note we escalated your query to our support team.
To look at the query and find a resolution.
You will be advised accordingly.
We apologize for the inconvenience.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Kindly note we escalated your query to our support team.
To look at the query and find a resolution.
You will be advised accordingly.
We apologize for the inconvenience.