AV
Allistair V
1 reviews | Active since Dec 2018
02 Apr 2024, 10:37
NAAI SERVICE
Good day FLY COOL ITS THE SAME STORY AGAIN LIKE VERY MONTH I MUST FIGHT FOR SERVICE. MY WIFI IS OFF SINCE LAST WEEK 29 MARCH I NEED THIS FIXED AS I AM WORKING FROM HOME. MY ADDRESS IS 63 ORANJESICHT STREET , ELDORADO PARK. CELL *** . YOU ARE FAST TO DEBIT MY ACCOUNT EVERY MONTH.
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Replies (2)
Fly.Cool's replyOfficial
02 Apr 2024, 12:36Good Afternoon Allistair,
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please note. I just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ***7
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible.
We apologize for the inconvenience
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please note. I just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ***7
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible.
We apologize for the inconvenience
Best regards,
Fly.Cool's reply02 Apr 2024, 12:36
Official
Good Afternoon Allistair,
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please note. I just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ***7
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible.
We apologize for the inconvenience
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please note. I just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ***7
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible.
We apologize for the inconvenience
Best regards,
AV
Allistair V's updateReviewer Update
02 Apr 2024, 12:49Thank you for the reply hope to get this resolved asap.
AV
Allistair V's update02 Apr 2024, 12:49
Reviewer Update
Thank you for the reply hope to get this resolved asap.