SM
Semakaleng M
1 reviews | Active since Jun 2021
02 May 2024, 14:14
My money down the drain!!!
I recently ordered a vuma WiFi for my sister, sent her details, paid money for it and next thing she receives an sms saying the router was successfully installed when it wasn’t! I’ve been trying to call, send emails and texts on whatsapp but I am not receiving any help. Instead Kamogelo the girl who works for vuma is telling me that I should find the previous person who stayed here and ask them to give me the old router!!! Does that even make sense?
Helpful (0)
Replies (3)0
Replies (3)
Fly.Cool's replyOfficial
02 May 2024, 15:22Good Afternoon Semakaleng,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please note that we have sent you an email in order for your sister to get installation.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please note that we have sent you an email in order for your sister to get installation.
Fly.Cool's reply02 May 2024, 15:22
Official
Good Afternoon Semakaleng,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please note that we have sent you an email in order for your sister to get installation.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please note that we have sent you an email in order for your sister to get installation.
SM
Semakaleng M's updateReviewer Update
03 May 2024, 10:39Hi, My sister just received a call from one of your agents and they are still not giving us a solution instead they’re upsetting me. Is it our fault that the agent was lazy to do their job? Payment was made on Saturday and to date we still don’t have WiFi? If the installation is not possible in this case please send back our money. Why don’t they deactivate the old router then come install the one we paid for? We have no business finding the old tenant to ask them for the old router back!!! Your pamphlet says free router installation and that’s what we paid for!!! Train your people, their customer services are terrible…
Is that the “installation” you were talking about?
Is that the “installation” you were talking about?
SM
Semakaleng M's update03 May 2024, 10:39
Reviewer Update
Hi, My sister just received a call from one of your agents and they are still not giving us a solution instead they’re upsetting me. Is it our fault that the agent was lazy to do their job? Payment was made on Saturday and to date we still don’t have WiFi? If the installation is not possible in this case please send back our money. Why don’t they deactivate the old router then come install the one we paid for? We have no business finding the old tenant to ask them for the old router back!!! Your pamphlet says free router installation and that’s what we paid for!!! Train your people, their customer services are terrible…
Is that the “installation” you were talking about?
Is that the “installation” you were talking about?
SM
Semakaleng M's updateReviewer Update
09 May 2024, 12:40Payment made 1 week before the review, 2nd May I wrote a review, 5 May they came to install but we weren’t given the password. To date there’s still no password, sitting with a router that’s not working like it wasn’t paid for… There’s a lady who has been trying to help but the office is failing her completely which is making her look like she’s ***********. I hope this matter is resolved before end of this day. What did I pay for?
SM
Semakaleng M's update09 May 2024, 12:40
Reviewer Update
Payment made 1 week before the review, 2nd May I wrote a review, 5 May they came to install but we weren’t given the password. To date there’s still no password, sitting with a router that’s not working like it wasn’t paid for… There’s a lady who has been trying to help but the office is failing her completely which is making her look like she’s ***********. I hope this matter is resolved before end of this day. What did I pay for?