OA
Orlando A
1 reviews | Active since Apr 2024
12 Apr 2024, 02:14
My internet is down for the last 3 days and I have reported it on there only way of communication ie WhatsApp
My internet is down for the last 3 days and I have reported it on there only way of communication ie WhatsApp. I used WhatsApp since I thought it’s the easiest way of communicating. So far absolutely no response or feedback. Now I’m stuck with not being able to do any work from home, with absolutely no idea what’s going on with the issue of the internet not working and how long it will be before it is online. Very bad customer service experience.
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Fly.Cool's replyOfficial
13 Apr 2024, 14:06Hi Orlando
Apologies for experiencing bad service with our customer support Whatsapp line. Your area had an outage which affected all Vumatel clients in your area which is now resolved.
Kindly note that the minute your internet goes down , our teams immediately log a ticket with Vuma technicians to have the matter resolved. so rest assured that even though we may delay in response but we make sure that Vumatel is working on your connection query before you even try to reach us
Apologies for experiencing bad service with our customer support Whatsapp line. Your area had an outage which affected all Vumatel clients in your area which is now resolved.
Kindly note that the minute your internet goes down , our teams immediately log a ticket with Vuma technicians to have the matter resolved. so rest assured that even though we may delay in response but we make sure that Vumatel is working on your connection query before you even try to reach us
Apologies once again.
Fly.Cool's reply13 Apr 2024, 14:06
Official
Hi Orlando
Apologies for experiencing bad service with our customer support Whatsapp line. Your area had an outage which affected all Vumatel clients in your area which is now resolved.
Kindly note that the minute your internet goes down , our teams immediately log a ticket with Vuma technicians to have the matter resolved. so rest assured that even though we may delay in response but we make sure that Vumatel is working on your connection query before you even try to reach us
Apologies for experiencing bad service with our customer support Whatsapp line. Your area had an outage which affected all Vumatel clients in your area which is now resolved.
Kindly note that the minute your internet goes down , our teams immediately log a ticket with Vuma technicians to have the matter resolved. so rest assured that even though we may delay in response but we make sure that Vumatel is working on your connection query before you even try to reach us
Apologies once again.