L
Luthando
1 reviews | Active since May 2024
05 Oct 2024, 16:54
MOTHER**** FLY.COOL
Fly.cool has not resolved my problem after promising that they're attending to it. Paid on the 21st September and these ****en idiots tried deducting on my account on the 1st October and my services were suspended due to non-payment. After 3 days without internet that I HAVE PAID FOR I decided to pay AGAIN meaning I have paid twice the amount in a period of a month. I WANT MY ****EN REFUND🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬😡😡😡. Whatever you do DO NOT SUBSCRIBE TO HIS *********** IDIOT COMPANY
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Fly.Cool's replyOfficial
08 Oct 2024, 10:56Good Morning Luthando
Thank you for your feedback !
t is very unfortunate to hear this from you as we value your clientele.
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days. However, your service status is currently active and your line has been cleared from the Fibre Fault it encountered. We do apologize for the time it took to restore your line but however please note, Vuma cannot process your refund as you did have an active service 14 days before the Fibre Fault occured.
Thank you for your feedback !
t is very unfortunate to hear this from you as we value your clientele.
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days. However, your service status is currently active and your line has been cleared from the Fibre Fault it encountered. We do apologize for the time it took to restore your line but however please note, Vuma cannot process your refund as you did have an active service 14 days before the Fibre Fault occured.
Best regards,
Fly.Cool's reply08 Oct 2024, 10:56
Official
Good Morning Luthando
Thank you for your feedback !
t is very unfortunate to hear this from you as we value your clientele.
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days. However, your service status is currently active and your line has been cleared from the Fibre Fault it encountered. We do apologize for the time it took to restore your line but however please note, Vuma cannot process your refund as you did have an active service 14 days before the Fibre Fault occured.
Thank you for your feedback !
t is very unfortunate to hear this from you as we value your clientele.
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days. However, your service status is currently active and your line has been cleared from the Fibre Fault it encountered. We do apologize for the time it took to restore your line but however please note, Vuma cannot process your refund as you did have an active service 14 days before the Fibre Fault occured.
Best regards,