RP
Rodger P
1 reviews | Active since Sept 2022
03 Oct 2023, 10:09
Monthly installment successfully debited,but wifi service still not reconnected
Good morning
This is so disapointing and frustrating,
My usual debit order was successfully taken of R498,99.,but just a day later on the 02 September 2023,but my wifi still off since yeterday,I have been going back and forth from email to whatsapp trying to get my service switched on again
I am still using the same card details and have also now again updated my card details successfully even though its the same card number.
Can you please reconnect my wifi service as I feel like screaming at this oversight while my family must endure . Rodger Petersen
Helpful (0)
Replies (3)0
Replies (3)
Fly.Cool's replyOfficial
03 Oct 2023, 14:19Good day Roger!
We sincerely apologize for the huge inconvenience we can assure you that is not the intent on our part. Your payment is showing it was not successful on our side, this may be case where it was reversed back into your account, we do note that our agents have spoken to you and have asked you to provide certain information so that you can be assisted and if need be the issue escalated to VUMA. Kindly do so as soon as possible, we are here and more than happy to assist you.
We sincerely apologize for the huge inconvenience we can assure you that is not the intent on our part. Your payment is showing it was not successful on our side, this may be case where it was reversed back into your account, we do note that our agents have spoken to you and have asked you to provide certain information so that you can be assisted and if need be the issue escalated to VUMA. Kindly do so as soon as possible, we are here and more than happy to assist you.
Fly.Cool's reply03 Oct 2023, 14:19
Official
Good day Roger!
We sincerely apologize for the huge inconvenience we can assure you that is not the intent on our part. Your payment is showing it was not successful on our side, this may be case where it was reversed back into your account, we do note that our agents have spoken to you and have asked you to provide certain information so that you can be assisted and if need be the issue escalated to VUMA. Kindly do so as soon as possible, we are here and more than happy to assist you.
We sincerely apologize for the huge inconvenience we can assure you that is not the intent on our part. Your payment is showing it was not successful on our side, this may be case where it was reversed back into your account, we do note that our agents have spoken to you and have asked you to provide certain information so that you can be assisted and if need be the issue escalated to VUMA. Kindly do so as soon as possible, we are here and more than happy to assist you.
RP
Rodger P's updateReviewer Update
03 Oct 2023, 14:28The money was not reversed and I even attached screenshot of my Capitec app showing money went out,nothing was reversed,there was a lot of additional attemps to debit again after the initial successfull debit,and it seems everyone is overlooking the one successfull debit and focussing on the declined ones,I have been a loyal and diligent payer every month and the one time the payment was debited a day after month end I get this issue,please reactivate my wifi as i have paid for a service,that is not active now.
RP
Rodger P's update03 Oct 2023, 14:28
Reviewer Update
The money was not reversed and I even attached screenshot of my Capitec app showing money went out,nothing was reversed,there was a lot of additional attemps to debit again after the initial successfull debit,and it seems everyone is overlooking the one successfull debit and focussing on the declined ones,I have been a loyal and diligent payer every month and the one time the payment was debited a day after month end I get this issue,please reactivate my wifi as i have paid for a service,that is not active now.
Fly.Cool's replyOfficial
04 Oct 2023, 16:30Good day Rodger!
Thank you for the feedback!
We do see funds were alloctaed to your account and your service is connected and there is indeed data usage.
If you need further assistance, please get back to us and we will assist you.
Thank you for the feedback!
We do see funds were alloctaed to your account and your service is connected and there is indeed data usage.
If you need further assistance, please get back to us and we will assist you.
Fly.Cool's reply04 Oct 2023, 16:30
Official
Good day Rodger!
Thank you for the feedback!
We do see funds were alloctaed to your account and your service is connected and there is indeed data usage.
If you need further assistance, please get back to us and we will assist you.
Thank you for the feedback!
We do see funds were alloctaed to your account and your service is connected and there is indeed data usage.
If you need further assistance, please get back to us and we will assist you.