LM
Lizwelihle M
1 reviews | Active since Jun 2016
20 May 2026, 15:12
****ming the elderly
Please can you confirm why one of your employee's is trying **** my mother out of money and still hasn't gone to fix her connection even after she paid R300
Helpful (0)
Replies (2)0
Replies (2)
Fly.Cool's replyOfficial
20 May 2026, 19:54Hi Lizwelihle,
We’re sorry to hear about the issue you’ve experienced with the payment on your account. We understand how concerning this can be.
Our team would like to investigate the transaction and confirm the details reflected on your billing profile. Please send us your order details, date of payment via private message so we can review this further and call you to further assist.
Kind regards,
Fly.cool Support Team
We’re sorry to hear about the issue you’ve experienced with the payment on your account. We understand how concerning this can be.
Our team would like to investigate the transaction and confirm the details reflected on your billing profile. Please send us your order details, date of payment via private message so we can review this further and call you to further assist.
Kind regards,
Fly.cool Support Team
Fly.Cool's reply20 May 2026, 19:54
Official
Hi Lizwelihle,
We’re sorry to hear about the issue you’ve experienced with the payment on your account. We understand how concerning this can be.
Our team would like to investigate the transaction and confirm the details reflected on your billing profile. Please send us your order details, date of payment via private message so we can review this further and call you to further assist.
Kind regards,
Fly.cool Support Team
We’re sorry to hear about the issue you’ve experienced with the payment on your account. We understand how concerning this can be.
Our team would like to investigate the transaction and confirm the details reflected on your billing profile. Please send us your order details, date of payment via private message so we can review this further and call you to further assist.
Kind regards,
Fly.cool Support Team
LM
Lizwelihle M's updateReviewer Update
20 May 2026, 20:25Good evening, thank you for the response however you didn't respond to the fact that one of your employees asked my mother for R150 do that he can fix his wheel on his way to her house. If you want her details you can send me an email to *** and I will forward you everything. Her connection is still not working properly and the red light on her router is still on. If it's a network issue then please explain why she had to pay R300 and what was it for. She is extremely frustrated.
LM
Lizwelihle M's update20 May 2026, 20:25
Reviewer Update
Good evening, thank you for the response however you didn't respond to the fact that one of your employees asked my mother for R150 do that he can fix his wheel on his way to her house. If you want her details you can send me an email to *** and I will forward you everything. Her connection is still not working properly and the red light on her router is still on. If it's a network issue then please explain why she had to pay R300 and what was it for. She is extremely frustrated.