ZN
Zenzo N
1 reviews | Active since Apr 2024
29 Apr 2024, 10:16
****med by flycool
I wasn't ****med by flycool, they deducted money from my account (R389) on the 27th of march but they claim they didn't receive the funds, I have sent the them proof of payments with my full statement but still nothing ,I haven't had interest from the 8th of April. Their communicate is beyond poor, there is no telephone contact and they take three to four days to reply on WhatsApp and email. To top that of they attempted to take again on the 26 of April this month but luckily there was no funds in my account. All I need now is my money back so I can cancel with them as they are a headache to deal with even before this incident.
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Replies (2)
Fly.Cool's replyOfficial
29 Apr 2024, 12:19Good Afternoon Zenzo,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
We have escalated this to the relevant department in order to get the matter resolved for you.
Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
We have escalated this to the relevant department in order to get the matter resolved for you.
Once again please do accept our apology and please give us time to resolve the query
Best regards,
Fly.Cool's reply29 Apr 2024, 12:19
Official
Good Afternoon Zenzo,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
We have escalated this to the relevant department in order to get the matter resolved for you.
Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
We have escalated this to the relevant department in order to get the matter resolved for you.
Once again please do accept our apology and please give us time to resolve the query
Best regards,
ZN
Zenzo N's updateReviewer Update
30 Apr 2024, 14:58Still no response on my email or WhatsApp goes to show that even your replies here are just a copy and paste. I just need my money back and for your company to stop trying to debt on my account.
ZN
Zenzo N's update30 Apr 2024, 14:58
Reviewer Update
Still no response on my email or WhatsApp goes to show that even your replies here are just a copy and paste. I just need my money back and for your company to stop trying to debt on my account.