PM
Paul M
1 reviews | Active since Oct 2023
05 Aug 2025, 15:14
Lack of Customer support
Lack of Customer support
Fly cool shouldnt be in business, as it is now they are in a business that subotage consumers and businesses. Image being a client who want to reach to the but you are unable to do so because they don't have customer support.
Last week to date, I tried to reach them through WhatsApp and their website chat, to date I am still waiting for help. I am not sure if their WhatsApp or web chat are working because I have not received any feedback.
It is a mess.
Helpful (0)
Replies (1)0
Replies (1)
Fly.Cool's replyOfficial
06 Aug 2025, 09:59Good day Paul
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We do see that you have received help on our WhatsApp line.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We do see that you have received help on our WhatsApp line.
Fly.Cool's reply06 Aug 2025, 09:59
Official
Good day Paul
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We do see that you have received help on our WhatsApp line.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We do see that you have received help on our WhatsApp line.