It’s been two weeks of me trying to get ahold of them because my Wi-fi is not working

Item: Fly.Cool
Rating: 1
Author: Bathobile B

It’s been two weeks of me trying to get ahold of them because my Wi-fi is not working . Everyday they say they’re coming to no avail

Helpful (0)

Replies (2)

Fly.Cool's replyOfficial

01 Apr 2026, 09:09

Hi Bathobile,

We sincerely apologise for the experience you’ve had and understand your frustration regarding the ongoing connectivity issue.

We would like to have this matter urgently reviewed by the relevant team to ensure the issue receives the attention it requires.

Please send us your order details and preferred contact details via private message so we can escalate and follow up accordingly, and call you to further assist.

Kind regards,

Fly.cool Support Team

Fly.Cool's reply01 Apr 2026, 09:09

Official

Hi Bathobile,

We sincerely apologise for the experience you’ve had and understand your frustration regarding the ongoing connectivity issue.

We would like to have this matter urgently reviewed by the relevant team to ensure the issue receives the attention it requires.

Please send us your order details and preferred contact details via private message so we can escalate and follow up accordingly, and call you to further assist.

Kind regards,

Fly.cool Support Team

Fly.Cool's replyOfficial

01 Apr 2026, 09:19

Hi Bathobile,

Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused by the service disruption.

We understand how important it is to have a stable connection, and we’re sorry for the frustration this has caused. Our team is currently reviewing your fault and working toward a resolution.

Please send us your order details via private message so we can call you with an update on the status of the fault.

Kind regards,
Fly.cool Support Team

Fly.Cool's reply01 Apr 2026, 09:19

Official

Hi Bathobile,

Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused by the service disruption.

We understand how important it is to have a stable connection, and we’re sorry for the frustration this has caused. Our team is currently reviewing your fault and working toward a resolution.

Please send us your order details via private message so we can call you with an update on the status of the fault.

Kind regards,
Fly.cool Support Team