Z
Zandile
1 reviews | Active since Oct 2022
14 May 2024, 14:42
It keeps on requesti...
It keeps on requesting my ID number not solving my issue
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Replies (1)
Fly.Cool's replyOfficial
14 May 2024, 15:22 Good day Zandile
It is very unfortunate that you have had to go through this unpleasant experience. We always strive to do better by all our valued clients.
Please note. I just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ***3
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible. We apologize for the inconvenience
It is very unfortunate that you have had to go through this unpleasant experience. We always strive to do better by all our valued clients.
Please note. I just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ***3
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible. We apologize for the inconvenience
Best regards,
Fly.Cool's reply14 May 2024, 15:22
Official
Good day Zandile
It is very unfortunate that you have had to go through this unpleasant experience. We always strive to do better by all our valued clients.
Please note. I just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ***3
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible. We apologize for the inconvenience
It is very unfortunate that you have had to go through this unpleasant experience. We always strive to do better by all our valued clients.
Please note. I just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ***3
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible. We apologize for the inconvenience
Best regards,