1 reviews | Active since Feb 2020
Internet Service's reporting leaves much to be desired.
Fault reporting process designed to frustrate customers. You never get to the point where they acknowledge complaint. Whatsapp chatbot gets all your customer details and fault details... then instead of the complaint being expedited speedily, they claim they're transferring you to a live agent. Question is... to do what exactly when details have already been furnished? The live agent never connects with you. That's the end of the story as far as they're concerned. I have communication dating as far back as 2024 where I had been told I'd be connected to a live agent and communication ended right there. You never hear from them ever again. Abysmal, pathetic, ***********, the interaction is without even an iota of care!
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I just checked on your order and it appears that your loss of Connection is linked to the Network Incident that Vuma is busy sorting out to get your connection reinstated
This is proof that your issue has been escalated and it should be back up as soon as Vuma Technicians are done
Apologies for the inconvenience
There is an open Network Incident (NWI) linked to this premise with the following reference number:
INC-***
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I just checked on your order and it appears that your loss of Connection is linked to the Network Incident that Vuma is busy sorting out to get your connection reinstated
This is proof that your issue has been escalated and it should be back up as soon as Vuma Technicians are done
Apologies for the inconvenience
There is an open Network Incident (NWI) linked to this premise with the following reference number:
INC-***