EP
Esmeralda P
1 reviews | Active since Sept 2022
23 Feb 2023, 16:21
Internet has been down since 12h30
Internet has been down since 12h30. No response from your support team [file=13309_993fbef5a2c6dc3ba042383d46b4c0f5__https://s3-eu-west-1.amazonaws.com/pslbs/lhc-files/5b89-user-files/***d5a0bcf433c09dc90d6e046.jpeg?X-Amz-Content-Sha256=UNSIGNED-PAYLOADandX-Amz-Algorithm=AWS4-HMAC-SHA256andX-Amz-Credential=AKIA5DGWZC5MLFWEG3MCpercent2F***3percent2Feu-west-1percent2Fs3percent2Faws4_requestandX-Amz-Date=***3T142111ZandX-Amz-SignedHeaders=hostandX-Amz-Expires=1200andX-Amz-Signature=559f232ca55b0b8ee4dab980ed4d03ed01df283089a5ab71c09a6c3dfed5070c link=http://hellopeter.kobliat.com/dialog/download/13309]
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Fly.Cool's replyOfficial
24 Feb 2023, 07:50Good day Esmeralda!
Thank you for the feedback!
We are really sorry to hear about your negative experience that is by far not what we want for any of our customers. We can assure you we take each and every customer complaint serious and are committed to making things right.
Looking at your complaint there is a possible fiber fault on your line and there was a maintenance ticket that was logged for you. The technical support team are going to pay you a visit so that you are assisted and get connected again.
Once again, we apologize!
Thank you for the feedback!
We are really sorry to hear about your negative experience that is by far not what we want for any of our customers. We can assure you we take each and every customer complaint serious and are committed to making things right.
Looking at your complaint there is a possible fiber fault on your line and there was a maintenance ticket that was logged for you. The technical support team are going to pay you a visit so that you are assisted and get connected again.
Once again, we apologize!
Best regards,
Fly.Cool's reply24 Feb 2023, 07:50
Official
Good day Esmeralda!
Thank you for the feedback!
We are really sorry to hear about your negative experience that is by far not what we want for any of our customers. We can assure you we take each and every customer complaint serious and are committed to making things right.
Looking at your complaint there is a possible fiber fault on your line and there was a maintenance ticket that was logged for you. The technical support team are going to pay you a visit so that you are assisted and get connected again.
Once again, we apologize!
Thank you for the feedback!
We are really sorry to hear about your negative experience that is by far not what we want for any of our customers. We can assure you we take each and every customer complaint serious and are committed to making things right.
Looking at your complaint there is a possible fiber fault on your line and there was a maintenance ticket that was logged for you. The technical support team are going to pay you a visit so that you are assisted and get connected again.
Once again, we apologize!
Best regards,