TH
T H
1 reviews | Active since May 2017
05 Jul 2024, 13:57
Internet down
My internet connection has been down since yesterday. I work from home this is a serious inconvenience. When will you reconnect my internet? Ticket ref ***3
Helpful (0)
Replies (3)0
Replies (3)
Fly.Cool's replyOfficial
05 Jul 2024, 14:34Hello ! Thank you for reaching out.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
Kindly note your connection query has been escalated.
We apologize for the inconvenience.
Fly.Cool's reply05 Jul 2024, 14:34
Official
Hello ! Thank you for reaching out.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
Kindly note your connection query has been escalated.
We apologize for the inconvenience.
TH
T H's updateReviewer Update
05 Jul 2024, 17:19Hi, I have not received any update since your last response. Can someone please attend to my query. how do I not have internet access for 2 days? Will i be credited for the downtime? Should I start looking for another internet provider?
TH
T H's update05 Jul 2024, 17:19
Reviewer Update
Hi, I have not received any update since your last response. Can someone please attend to my query. how do I not have internet access for 2 days? Will i be credited for the downtime? Should I start looking for another internet provider?
Fly.Cool's replyOfficial
07 Jul 2024, 08:25Hello Thokozile!
We see that your ticket has been attended to and issue resolved.
Do enjoy your services.
We see that your ticket has been attended to and issue resolved.
Do enjoy your services.
Fly.Cool's reply07 Jul 2024, 08:25
Official
Hello Thokozile!
We see that your ticket has been attended to and issue resolved.
Do enjoy your services.
We see that your ticket has been attended to and issue resolved.
Do enjoy your services.