CM
Charity M
1 reviews | Active since Jul 2025
18 Jul 2025, 15:03
Internet connection issues
We have been struggling to have internet connections and I would like to have a refund because it is fully paid.And I have child that is at matric she is struggling to connect with online tutors
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Replies (1)
Fly.Cool's replyOfficial
19 Jul 2025, 13:39Good day Charity
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I just checked on your order and it appears that your loss of Connection is linked to the Network Incident that Vuma is busy sorting out to get your connection reinstated
This is proof that your issue has been escalated and it should be back up as soon as Vuma Technicians are done
Apologies for the inconvenience
There is an open Network Incident (NWI) linked to this premise with the following reference number:
INC-***
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I just checked on your order and it appears that your loss of Connection is linked to the Network Incident that Vuma is busy sorting out to get your connection reinstated
This is proof that your issue has been escalated and it should be back up as soon as Vuma Technicians are done
Apologies for the inconvenience
There is an open Network Incident (NWI) linked to this premise with the following reference number:
INC-***
Fly.Cool's reply19 Jul 2025, 13:39
Official
Good day Charity
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I just checked on your order and it appears that your loss of Connection is linked to the Network Incident that Vuma is busy sorting out to get your connection reinstated
This is proof that your issue has been escalated and it should be back up as soon as Vuma Technicians are done
Apologies for the inconvenience
There is an open Network Incident (NWI) linked to this premise with the following reference number:
INC-***
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I just checked on your order and it appears that your loss of Connection is linked to the Network Incident that Vuma is busy sorting out to get your connection reinstated
This is proof that your issue has been escalated and it should be back up as soon as Vuma Technicians are done
Apologies for the inconvenience
There is an open Network Incident (NWI) linked to this premise with the following reference number:
INC-***