JW
Jacqueline W
1 reviews | Active since Dec 2024
16 Aug 2025, 10:18
internet connection down
I woke up this morning and my internet was off flickering a red light. I got a message to say its off in my area and its a minor problem. How can it be a minor problem when you pay your wifi on time and now I cant even stream
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Replies (3)0
Replies (3)JW
Jacqueline W's updateReviewer Update
16 Aug 2025, 10:59I phoned Vuma and they said you need to log it with them
JW
Jacqueline W's update16 Aug 2025, 10:59
Reviewer Update
I phoned Vuma and they said you need to log it with them
JW
Jacqueline W's updateReviewer Update
16 Aug 2025, 11:01Please log the case with Vumatel for my internet connection as I need to work and you guys get your money on time
JW
Jacqueline W's update16 Aug 2025, 11:01
Reviewer Update
Please log the case with Vumatel for my internet connection as I need to work and you guys get your money on time
Fly.Cool's replyOfficial
18 Aug 2025, 17:49Good Day Jacqueline. We completely understand your frustration. It's incredibly inconvenient when you are paying for a service and can't use it, and having it called a 'minor problem' can feel really dismissive.From our perspective, when we say 'minor problem,' we are referring to the technical scope of the issue—it's likely localized to a small area and is a type of problem we can typically fix quickly. It doesn't mean we think the inconvenience to you is minor.Our team is already working on it, and we are doing everything we can to get your service restored as soon as possible. We will send you an update as soon as we have a more precise timeline.
Apologies for the inconvenience caused.
Apologies for the inconvenience caused.
Fly.Cool's reply18 Aug 2025, 17:49
Official
Good Day Jacqueline. We completely understand your frustration. It's incredibly inconvenient when you are paying for a service and can't use it, and having it called a 'minor problem' can feel really dismissive.From our perspective, when we say 'minor problem,' we are referring to the technical scope of the issue—it's likely localized to a small area and is a type of problem we can typically fix quickly. It doesn't mean we think the inconvenience to you is minor.Our team is already working on it, and we are doing everything we can to get your service restored as soon as possible. We will send you an update as soon as we have a more precise timeline.
Apologies for the inconvenience caused.
Apologies for the inconvenience caused.