ST
Sello T
1 reviews | Active since Jun 2021
04 May 2023, 08:00
Installation not done.
I app**** and paid for Vuma Internet service on the 20th of March 2022, I haven't received any installation till date. According to them my address is being used by another person and they haven't even tried to solve this issue.
I would like them to refund me because clearly they can't solve this issue. I'm going for 2 months now and no one seems to know how to handle this query.
Sello Thomas Thubagale ***
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Replies (1)
Fly.Cool's replyOfficial
04 May 2023, 12:11Good day Sello!
Thank you for the feedback!
We are sorry to hear about the bad experience that you have had, that is not what we want for any of our customers as we value each and every one, and strive to always provide the best possible service.
Our agents are trying to get in touch with you via the cellphone number you provided to give you feedback with regards to your installation but have not been lucky.
We can assure you we are doing our best to ensure that you receive the service that you paid for.
Thank you for the feedback!
We are sorry to hear about the bad experience that you have had, that is not what we want for any of our customers as we value each and every one, and strive to always provide the best possible service.
Our agents are trying to get in touch with you via the cellphone number you provided to give you feedback with regards to your installation but have not been lucky.
We can assure you we are doing our best to ensure that you receive the service that you paid for.
Fly.Cool's reply04 May 2023, 12:11
Official
Good day Sello!
Thank you for the feedback!
We are sorry to hear about the bad experience that you have had, that is not what we want for any of our customers as we value each and every one, and strive to always provide the best possible service.
Our agents are trying to get in touch with you via the cellphone number you provided to give you feedback with regards to your installation but have not been lucky.
We can assure you we are doing our best to ensure that you receive the service that you paid for.
Thank you for the feedback!
We are sorry to hear about the bad experience that you have had, that is not what we want for any of our customers as we value each and every one, and strive to always provide the best possible service.
Our agents are trying to get in touch with you via the cellphone number you provided to give you feedback with regards to your installation but have not been lucky.
We can assure you we are doing our best to ensure that you receive the service that you paid for.