I'm very disappointed because I've been in contact with fly

Good Afternoon Charles 
 
 Thank you for the feedback!
 
 Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience

Please note. I just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.

Ticket ***

This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible. We apologize for the inconvenience