I'm trying to get ho...

 

Good Afternoon Sunay 

 
Thank you for the feedback!
 
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience 

As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days 

 
We do see that the matter has been escalated to Vuma in order to get the matter resolved. Your ticket number is  ***3. Once again please do accept our apology and please give us time to resolve the query