M
Marshelleno
1 reviews | Active since Feb 2023
08 Feb 2023, 14:15
I'm trying so hard t...
I'm trying so hard to get ahold of them just to activate my wifi it's been off more then a month and it's so frustrating
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Fly.Cool's replyOfficial
08 Feb 2023, 14:49Good day Marshenello!
Thank you for your feedback!
We do apologize that you have had a bad experience, this is not what we want for any of our clients. Our aim is to ensure that all our clients get the best possible.
We have taken a look at your account, your account was cancelled due to non-payment, and we are unable to place a new order as your account is coming up as inflight, meaning your address is showing that there is an installation with a different ISP. We would need you to send us your proof of address, PDF format that is in your name that is not older that 3 months so that we can send it to VUMA to be cleared, once it has been cleared only then can we place a new order and reconnect you.
Kindly note we have been trying to get in touch with you via the cellphone number we have on record but not able to connect.
Thank you for your feedback!
We do apologize that you have had a bad experience, this is not what we want for any of our clients. Our aim is to ensure that all our clients get the best possible.
We have taken a look at your account, your account was cancelled due to non-payment, and we are unable to place a new order as your account is coming up as inflight, meaning your address is showing that there is an installation with a different ISP. We would need you to send us your proof of address, PDF format that is in your name that is not older that 3 months so that we can send it to VUMA to be cleared, once it has been cleared only then can we place a new order and reconnect you.
Kindly note we have been trying to get in touch with you via the cellphone number we have on record but not able to connect.
Fly.Cool's reply08 Feb 2023, 14:49
Official
Good day Marshenello!
Thank you for your feedback!
We do apologize that you have had a bad experience, this is not what we want for any of our clients. Our aim is to ensure that all our clients get the best possible.
We have taken a look at your account, your account was cancelled due to non-payment, and we are unable to place a new order as your account is coming up as inflight, meaning your address is showing that there is an installation with a different ISP. We would need you to send us your proof of address, PDF format that is in your name that is not older that 3 months so that we can send it to VUMA to be cleared, once it has been cleared only then can we place a new order and reconnect you.
Kindly note we have been trying to get in touch with you via the cellphone number we have on record but not able to connect.
Thank you for your feedback!
We do apologize that you have had a bad experience, this is not what we want for any of our clients. Our aim is to ensure that all our clients get the best possible.
We have taken a look at your account, your account was cancelled due to non-payment, and we are unable to place a new order as your account is coming up as inflight, meaning your address is showing that there is an installation with a different ISP. We would need you to send us your proof of address, PDF format that is in your name that is not older that 3 months so that we can send it to VUMA to be cleared, once it has been cleared only then can we place a new order and reconnect you.
Kindly note we have been trying to get in touch with you via the cellphone number we have on record but not able to connect.