N
Ndumiso
1 reviews | Active since Feb 2023
09 Feb 2023, 12:19
I'm not really happy about Fly
I'm not really happy about Fly.cool or it's Vuma Fibre I'm so angry right now because Fly.cool debited R400 for Vuma Fibre on the 31st of January for internet connection I only use my benefits for 1day so since today the Wi-Fi its off I've texting the fly. Cool service support every day but still now i did get any help.... So Fly.cool or Vuma u guys are ***ard I need my refund back or else and I'm not the only 1 people are complaining out there. This is not right. When you call Vuma tel they said you must call fly. Cool so please I need my Wi-Fi back or my Refund because already it's the 8th so you wanna give me the connection month end never I need my refund
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Fly.Cool's replyOfficial
09 Feb 2023, 14:09Good day Ndumiso!
Thank you for the feedback!
We do sincerely apologize for this inconvenience you have had to experience; this is not what we want for any of our valued clients.
We really appreciate you bringing this issue to our attention, and we can assure you that we do take each and every customer complaint seriously. we will look into it and assist in making things right.
A maintenance ticket has been logged with the following reference number ISP-***, we assure you that you will be assisted without further delay.
Once again, we do apologize for this huge inconvenience.
Thank you for the feedback!
We do sincerely apologize for this inconvenience you have had to experience; this is not what we want for any of our valued clients.
We really appreciate you bringing this issue to our attention, and we can assure you that we do take each and every customer complaint seriously. we will look into it and assist in making things right.
A maintenance ticket has been logged with the following reference number ISP-***, we assure you that you will be assisted without further delay.
Once again, we do apologize for this huge inconvenience.
Fly.Cool's reply09 Feb 2023, 14:09
Official
Good day Ndumiso!
Thank you for the feedback!
We do sincerely apologize for this inconvenience you have had to experience; this is not what we want for any of our valued clients.
We really appreciate you bringing this issue to our attention, and we can assure you that we do take each and every customer complaint seriously. we will look into it and assist in making things right.
A maintenance ticket has been logged with the following reference number ISP-***, we assure you that you will be assisted without further delay.
Once again, we do apologize for this huge inconvenience.
Thank you for the feedback!
We do sincerely apologize for this inconvenience you have had to experience; this is not what we want for any of our valued clients.
We really appreciate you bringing this issue to our attention, and we can assure you that we do take each and every customer complaint seriously. we will look into it and assist in making things right.
A maintenance ticket has been logged with the following reference number ISP-***, we assure you that you will be assisted without further delay.
Once again, we do apologize for this huge inconvenience.