I’m genuinely just defeated

Where do I even begin, flycool is not just horrible customer service but they are *****ulent now. I was charged a R200 charge for an “annual fee” for the first time since 2022 and I was not even informed prior to this. Now I was charge R400 for another “annual fee” and to top it off they cancel my plan and said my payment didn’t go through. I have people who have lost their jobs because of the consist loss of service while working from home. You can’t even get a person on the call to talk to. DO NOT WASTE YOUR MONEY