NM
Nkosinathi M
1 reviews | Active since Nov 2022
16 Jul 2024, 11:58
Ignorance customer service
Hi fly cool, Vumatela company is not a loyal company I've waited for service for so long now they even make me wait for refund, talking about finances department, Even your land lines are not attendant...
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Replies (4)0
Replies (4)
Fly.Cool's replyOfficial
16 Jul 2024, 12:55Hello! Thank you for reaching out.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Please note refund is not yet processed.
Finance is still working on backlog; we understand the frustrations that comes with waiting.
Please be rest assured you will be refunded.
We apologize for the delays and the inconvenience
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Please note refund is not yet processed.
Finance is still working on backlog; we understand the frustrations that comes with waiting.
Please be rest assured you will be refunded.
We apologize for the delays and the inconvenience
Best regards,
Fly.Cool's reply16 Jul 2024, 12:55
Official
Hello! Thank you for reaching out.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Please note refund is not yet processed.
Finance is still working on backlog; we understand the frustrations that comes with waiting.
Please be rest assured you will be refunded.
We apologize for the delays and the inconvenience
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Please note refund is not yet processed.
Finance is still working on backlog; we understand the frustrations that comes with waiting.
Please be rest assured you will be refunded.
We apologize for the delays and the inconvenience
Best regards,
NM
Nkosinathi M's updateReviewer Update
17 Jul 2024, 11:40Am getting same respond , this shows how fly-cool, Vumatela works finance working on backlog had that before last month can I pls speak to your regional manager?
NM
Nkosinathi M's update17 Jul 2024, 11:40
Reviewer Update
Am getting same respond , this shows how fly-cool, Vumatela works finance working on backlog had that before last month can I pls speak to your regional manager?
Fly.Cool's replyOfficial
17 Jul 2024, 13:32Please note we have escalated query.
Best regards,
Fly.Cool's reply17 Jul 2024, 13:32
Official
Please note we have escalated query.
Best regards,
NM
Nkosinathi M's updateReviewer Update
31 Jul 2024, 00:47Still on hold two months down the line with just a simple issue refund after u guys failed to provide service , deliver..moth has ended nothing yet
NM
Nkosinathi M's update31 Jul 2024, 00:47
Reviewer Update
Still on hold two months down the line with just a simple issue refund after u guys failed to provide service , deliver..moth has ended nothing yet