WM
Wendy M
1 reviews | Active since Sept 2024
15 Sept 2024, 16:48
I want my refund
Very bad service with no communication whatsoever. I have been without internet for almost 2 months with no communication whatsoever. Every 2nd day I send an email hoping to get feedback or a refund but nothing. I am very disappointed in Fly cool, it's 0 stars from me
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Replies (1)
Fly.Cool's replyOfficial
16 Sept 2024, 18:01Good Afternoon Wendy,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I just checked on your order and it appears that your loss of Connection is linked to the Network Incident that Vuma is busy sorting out to get your connection reinstated
Repairs on hold due to safety reasons staff and maintenance partners are being targeted as soon as they arrive on site we are currently looking into a way forward
Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I just checked on your order and it appears that your loss of Connection is linked to the Network Incident that Vuma is busy sorting out to get your connection reinstated
Repairs on hold due to safety reasons staff and maintenance partners are being targeted as soon as they arrive on site we are currently looking into a way forward
Once again please do accept our apology and please give us time to resolve the query
Fly.Cool's reply16 Sept 2024, 18:01
Official
Good Afternoon Wendy,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I just checked on your order and it appears that your loss of Connection is linked to the Network Incident that Vuma is busy sorting out to get your connection reinstated
Repairs on hold due to safety reasons staff and maintenance partners are being targeted as soon as they arrive on site we are currently looking into a way forward
Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I just checked on your order and it appears that your loss of Connection is linked to the Network Incident that Vuma is busy sorting out to get your connection reinstated
Repairs on hold due to safety reasons staff and maintenance partners are being targeted as soon as they arrive on site we are currently looking into a way forward
Once again please do accept our apology and please give us time to resolve the query