SM
Sihle M
1 reviews | Active since Sept 2024
08 Sept 2024, 22:53
I want my refund
I am so disappointed with the level of service received from them. During the process of placing my order, I was not advised that services in my area(Khayelitsha region) has been suspended indefinitely and not provided any timeframe when they will resume. It’s been over a 2 months now I had a chat with your WhatsApp team and provide them with banking details for my refund. I was advised about 4weeks to receive the refund on the 18/06/2024. I have sent proof from you confirming that payment is received. I still haven’t received my refund as I received no installation
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Replies (2)
Fly.Cool's replyOfficial
09 Sept 2024, 09:50Good day Sihle
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I have escalated this to the relevant department and awaiting feedback.
Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I have escalated this to the relevant department and awaiting feedback.
Once again please do accept our apology and please give us time to resolve the query
Fly.Cool's reply09 Sept 2024, 09:50
Official
Good day Sihle
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I have escalated this to the relevant department and awaiting feedback.
Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I have escalated this to the relevant department and awaiting feedback.
Once again please do accept our apology and please give us time to resolve the query
SM
Sihle M's updateReviewer Update
17 Sept 2024, 10:12So today I was suppose to receive my refund after waiting for 60 working days whereas you had advised that it takes 30 working days for refunds to be processed. I don’t even know it takes that much but you’re quick to take money
SM
Sihle M's update17 Sept 2024, 10:12
Reviewer Update
So today I was suppose to receive my refund after waiting for 60 working days whereas you had advised that it takes 30 working days for refunds to be processed. I don’t even know it takes that much but you’re quick to take money