I want my money refunded

A ******* company...they are ****mers really...I app**** for fibre, they were very fast on sending a link for payment witch I did, took 2 weeks for installation...after installation no network... sent emails none stop...no assistance...I requested for a refund and still nothing...the sales consultant that sold me the fibre was in communication with me all the time...not her job...yet she tried her best to assist with after sales... their phone number does not work....always in voicemail...all iwant is my hard earned money back...I can't pay for something I'm not using...these PPL are ****mers