NG
Neliswa G
1 reviews | Active since Jun 2024
18 Jul 2024, 17:36
I want my money
I would like my money back asap, you are not responding to my emails and recent follow up on previous reviews. If I don't get my money back soon I am taking this complaint to Twitter and to the Ombudsman.
Helpful (0)
Replies (2)0
Replies (2)
Fly.Cool's replyOfficial
18 Jul 2024, 21:58Good evening Neliswa,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I have escalated this to the relevant department and your refund is being processed. Once again please do accept our apology and please give us time to resolve the query
Fly.Cool's reply18 Jul 2024, 21:58
Official
Good evening Neliswa,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I have escalated this to the relevant department and your refund is being processed. Once again please do accept our apology and please give us time to resolve the query
NG
Neliswa G's updateReviewer Update
25 Jul 2024, 13:26Thank you for your response above, however today is day 41 and your refund process turn around time is between 30 to 45 days and I was promised that it would not take more than 45 days, when am I getting my refund?
NG
Neliswa G's update25 Jul 2024, 13:26
Reviewer Update
Thank you for your response above, however today is day 41 and your refund process turn around time is between 30 to 45 days and I was promised that it would not take more than 45 days, when am I getting my refund?