MM
Michelle M
1 reviews | Active since Nov 2023
29 Nov 2023, 20:56
I swear there are consultants who were hired to ruin the companies name or who were hired for all the right reasons
I swear there are consultants who were hired to ruin the companies name or who were hired for all the right reasons. Since I installed the WiFi, I’ve had several queries with vumatel consultants but this is the first time I’m pleased via the service that was offered. A consultant name Rene went step by step with me, and she never ran out of patience into helping me resolve the issue. A lot of people “may have” or are thinking of cancelling their routers because of poor communication but as soon as they have a conversation or get help from consultants like Rene, they really change their minds.
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Replies (1)Fly.Cool's replyOfficial
21 Dec 2023, 13:13Good Day
Thank you so much for the feedback,
Thank you so much for the feedback,
We do apologize that you’ve had a less than stellar experience with our customer service team. We pride ourselves on providing the best possible service, and it sounds like we missed the mark this time around. We are glad to hear that our agent was able to assist you accordingly. May you enjoy our service and should you require any further assistance, kindly contact us on any of our platforms and we will gladly assist you.
Fly.Cool's reply21 Dec 2023, 13:13
Official
Good Day
Thank you so much for the feedback,
Thank you so much for the feedback,
We do apologize that you’ve had a less than stellar experience with our customer service team. We pride ourselves on providing the best possible service, and it sounds like we missed the mark this time around. We are glad to hear that our agent was able to assist you accordingly. May you enjoy our service and should you require any further assistance, kindly contact us on any of our platforms and we will gladly assist you.
