Nm
Nqobile mispa.cebekhulu
1 reviews | Active since Apr 2023
24 May 2023, 21:02
I requested for my password word to be changed, nothing hard with that and at first I kept getting this useless agent Nomawethu she is not helping me at all
I requested for my password word to be changed, nothing hard with that and at first I kept getting this useless agent Nomawethu she is not helping me at all. After I have sent her the error message clearly showing that it not working the instructions she gave me. Asked her to atleast get someone to call me as they have done that before but no she keeps giving me excuses, to the point that their live chat now am being ignored which is not fair as my query is not sorted yet. I'm so disappointed and really angry am a paying customer. I wouldn't recommend flycool live chat they are useless man. I JUST WANT MY PASSWORD CHANGED. THE INSTRUCTIONS GIVEN TO ME ARE NOT HELPING ME AT ALL.
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Fly.Cool's replyOfficial
25 May 2023, 09:25Good day Nqobile!
Thank you for the feedback!
We are sorry to hear about the experience that you have had, that is not what we want for any of our customers. We take all customer queries, complaints and feedback seriously so that we can make things right. We value you as our customer and assure you this will be sorted. Please expect a call from one of our agents so that they can assist you with the change of password as you had requested.
Once again please accept our humble apologies for the inconvenience.
Thank you for the feedback!
We are sorry to hear about the experience that you have had, that is not what we want for any of our customers. We take all customer queries, complaints and feedback seriously so that we can make things right. We value you as our customer and assure you this will be sorted. Please expect a call from one of our agents so that they can assist you with the change of password as you had requested.
Once again please accept our humble apologies for the inconvenience.
Fly.Cool's reply25 May 2023, 09:25
Official
Good day Nqobile!
Thank you for the feedback!
We are sorry to hear about the experience that you have had, that is not what we want for any of our customers. We take all customer queries, complaints and feedback seriously so that we can make things right. We value you as our customer and assure you this will be sorted. Please expect a call from one of our agents so that they can assist you with the change of password as you had requested.
Once again please accept our humble apologies for the inconvenience.
Thank you for the feedback!
We are sorry to hear about the experience that you have had, that is not what we want for any of our customers. We take all customer queries, complaints and feedback seriously so that we can make things right. We value you as our customer and assure you this will be sorted. Please expect a call from one of our agents so that they can assist you with the change of password as you had requested.
Once again please accept our humble apologies for the inconvenience.