JL
Jacob L
1 reviews | Active since Jun 2024
19 Aug 2024, 11:07
I pay R800 monthy but im receiving worst service.
I pay 800 monthly for service but im getting *******. I normally pay on 20th so in the morning today i noticed service is off. I decided to make R800 Payment incase last month is finished. After 30 minutes service returned. 2 hours later now there is red light on LOS on my router. FLYCOOL is always unavailable so VUMA opened a ticket for me ***8.
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Replies (3)
Fly.Cool's replyOfficial
19 Aug 2024, 12:05Good Afternoon
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that the ticket number serves as a reference meaning it has been escalated. There is a possible fibre fault on your line and Vuma will be in contact with you soon.
Fly.Cool's reply19 Aug 2024, 12:05
Official
Good Afternoon
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that the ticket number serves as a reference meaning it has been escalated. There is a possible fibre fault on your line and Vuma will be in contact with you soon.
JL
Jacob L's updateReviewer Update
19 Aug 2024, 13:29How soon can this be done? I have a series livestream today.
JL
Jacob L's update19 Aug 2024, 13:29
Reviewer Update
How soon can this be done? I have a series livestream today.
Fly.Cool's replyOfficial
19 Aug 2024, 14:24Good day,
ETA is 72 hours but we do our utmost to get it sorted before then.
ETA is 72 hours but we do our utmost to get it sorted before then.
Fly.Cool's reply19 Aug 2024, 14:24
Official
Good day,
ETA is 72 hours but we do our utmost to get it sorted before then.
ETA is 72 hours but we do our utmost to get it sorted before then.