I paid for WiFi last Thursday and informed the agent that I am new to the premises

I paid for WiFi last Thursday and informed the agent that I am new to the premises. It's been a week and no one seems to be assisting me. I have paid for services that I have not yet received. I even asked for a refund so I can take my business elsewhere but nothing no help whatsoever. I gave them a 3 rating and that is only because of a agent named Chriss that assisted me today. He listened to my problem, identified the issue that I had been trying to explain to every other agent and put it thru as a priority. He even went a step further and gave me his personal number to reach out if I'm still not assisted and when i reached out to him he was ever ready to help yet again. I think the rest of flycool staff could learn a thing or 2 from him and he deserves some type of reward for going the extra mile.