S
Sihle
1 reviews | Active since May 2025
13 May 2025, 15:54
I needed help changi...
I needed help changing my password it been days,I think there's something wrong with my Zoe ai
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Replies (1)0
Replies (1)
Fly.Cool's replyOfficial
14 May 2025, 10:32Good day Sihle
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that you would be able to change your password with Zoe. Alternatively, for self-service, please follow these steps;
You will need to log into the routers web interface,
Under your router will have the web based interface IP address, type it out to your browser while being connected to your Wi-Fi.
The page will in most cases be called epuser,
The username and password will also be below the IP address, fill in those details and login.
From there you will select fast settings
Then change username and password and select next
Skip the next step as it changes the interface password
Return to homepage
Password change successfully
Make sure you reboot the router for 5 minutes after to sync the new credentials.
If you cannot see the IP address and password, please use the following to login
192.168.18.1
Username: Epuser
Password: userEp
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that you would be able to change your password with Zoe. Alternatively, for self-service, please follow these steps;
You will need to log into the routers web interface,
Under your router will have the web based interface IP address, type it out to your browser while being connected to your Wi-Fi.
The page will in most cases be called epuser,
The username and password will also be below the IP address, fill in those details and login.
From there you will select fast settings
Then change username and password and select next
Skip the next step as it changes the interface password
Return to homepage
Password change successfully
Make sure you reboot the router for 5 minutes after to sync the new credentials.
If you cannot see the IP address and password, please use the following to login
192.168.18.1
Username: Epuser
Password: userEp
Fly.Cool's reply14 May 2025, 10:32
Official
Good day Sihle
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that you would be able to change your password with Zoe. Alternatively, for self-service, please follow these steps;
You will need to log into the routers web interface,
Under your router will have the web based interface IP address, type it out to your browser while being connected to your Wi-Fi.
The page will in most cases be called epuser,
The username and password will also be below the IP address, fill in those details and login.
From there you will select fast settings
Then change username and password and select next
Skip the next step as it changes the interface password
Return to homepage
Password change successfully
Make sure you reboot the router for 5 minutes after to sync the new credentials.
If you cannot see the IP address and password, please use the following to login
192.168.18.1
Username: Epuser
Password: userEp
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that you would be able to change your password with Zoe. Alternatively, for self-service, please follow these steps;
You will need to log into the routers web interface,
Under your router will have the web based interface IP address, type it out to your browser while being connected to your Wi-Fi.
The page will in most cases be called epuser,
The username and password will also be below the IP address, fill in those details and login.
From there you will select fast settings
Then change username and password and select next
Skip the next step as it changes the interface password
Return to homepage
Password change successfully
Make sure you reboot the router for 5 minutes after to sync the new credentials.
If you cannot see the IP address and password, please use the following to login
192.168.18.1
Username: Epuser
Password: userEp