I need a technician but not getting assistance

No one responds to our queries. You wait to chat for live agents until you end up giving up. When they want you to join and use their services it's easy they call u more than once but once you have taken their wifi you struggle. I now need a technician to help me with my cable since it is damaged but I'm not winning, that time I paid this month. Who ever that is able to help please assist. My email address is ***