GS
Gwendoline S
1 reviews | Active since Oct 2020
02 May 2023, 10:38
I need a payment link , since frontal 7am I sent a whatsapp no one is replying. I tried to call their number but it say busy .
Service chat.
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Replies (1)
Fly.Cool's replyOfficial
03 May 2023, 16:44Good day Gwendoline!
Thank you for the feedback.
We do apologize for the inconvenience you experienced while trying to make payment, we pride ourselves in providing the best possible service to you our valued clients. We can assure you we will do even better so that you are not in such a position again.
We see you were able to make payment and you are connected.
For future payments, we have come up with a system that creates ease when you want to make payment if your debit has failed on the recurring date set.
If your payment has not gone through, please always check for emails and SMSs on the number and email address that you provided upon signing up with us for a message that has a link to either rerun your debit or link to add a different card for payment.
Should be in need of further assistance please remember our doors are always open.
Thank you for the feedback.
We do apologize for the inconvenience you experienced while trying to make payment, we pride ourselves in providing the best possible service to you our valued clients. We can assure you we will do even better so that you are not in such a position again.
We see you were able to make payment and you are connected.
For future payments, we have come up with a system that creates ease when you want to make payment if your debit has failed on the recurring date set.
If your payment has not gone through, please always check for emails and SMSs on the number and email address that you provided upon signing up with us for a message that has a link to either rerun your debit or link to add a different card for payment.
Should be in need of further assistance please remember our doors are always open.
Fly.Cool's reply03 May 2023, 16:44
Official
Good day Gwendoline!
Thank you for the feedback.
We do apologize for the inconvenience you experienced while trying to make payment, we pride ourselves in providing the best possible service to you our valued clients. We can assure you we will do even better so that you are not in such a position again.
We see you were able to make payment and you are connected.
For future payments, we have come up with a system that creates ease when you want to make payment if your debit has failed on the recurring date set.
If your payment has not gone through, please always check for emails and SMSs on the number and email address that you provided upon signing up with us for a message that has a link to either rerun your debit or link to add a different card for payment.
Should be in need of further assistance please remember our doors are always open.
Thank you for the feedback.
We do apologize for the inconvenience you experienced while trying to make payment, we pride ourselves in providing the best possible service to you our valued clients. We can assure you we will do even better so that you are not in such a position again.
We see you were able to make payment and you are connected.
For future payments, we have come up with a system that creates ease when you want to make payment if your debit has failed on the recurring date set.
If your payment has not gone through, please always check for emails and SMSs on the number and email address that you provided upon signing up with us for a message that has a link to either rerun your debit or link to add a different card for payment.
Should be in need of further assistance please remember our doors are always open.