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Hlengiwe hlengiwe.ndlovu
1 reviews | Active since Jun 2023
26 Jun 2023, 08:20
I moved where I was staying on the 27th of May and asked for a new installation and cancellation for the previous one from where I was staying as my money was already deducted,I didn't get help until I told them to hold on ,on the new installation but st
I moved where I was staying on the 27th of May and asked for a new installation and cancellation for the previous one from where I was staying as my money was already deducted,I didn't get help until I told them to hold on ,on the new installation but still cancel my first wifi.Today my money was deducted,I seriously need my money back I can't pay for another month while I haven't used wifi for 2 months.
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Fly.Cool's replyOfficial
26 Jun 2023, 14:51Good day Hlengiwe!
Thank you for the feedback!
We are sorry to hear about the experience that you have had, that is not what we want for any of our valued customers. We can assure you we take all customer feedback serious so that we can make things right and make you whole again. We have looked into your query and have escalated it so that you are assisted, one of our agents will be in touch with you so that you provide the necessary information needed for the refund.
Thank you for the feedback!
We are sorry to hear about the experience that you have had, that is not what we want for any of our valued customers. We can assure you we take all customer feedback serious so that we can make things right and make you whole again. We have looked into your query and have escalated it so that you are assisted, one of our agents will be in touch with you so that you provide the necessary information needed for the refund.
Once again please accept our humble apologies.
Fly.Cool's reply26 Jun 2023, 14:51
Official
Good day Hlengiwe!
Thank you for the feedback!
We are sorry to hear about the experience that you have had, that is not what we want for any of our valued customers. We can assure you we take all customer feedback serious so that we can make things right and make you whole again. We have looked into your query and have escalated it so that you are assisted, one of our agents will be in touch with you so that you provide the necessary information needed for the refund.
Thank you for the feedback!
We are sorry to hear about the experience that you have had, that is not what we want for any of our valued customers. We can assure you we take all customer feedback serious so that we can make things right and make you whole again. We have looked into your query and have escalated it so that you are assisted, one of our agents will be in touch with you so that you provide the necessary information needed for the refund.
Once again please accept our humble apologies.